FREQUENTLY ASKED QUESTIONS

Hi Goddess, thanks for shopping with us!  

Below, you'll find all the answers to frequently asked questions: 

Do you offer samples? 
Yes! We offer Discovery Sets for Goddesses and Discovery Sets for Gods so that you can sample all of our fragrances. Also, sign up for SMS alerts via the pop-ups on our website to be notified of giveaways. 

Where do you ship? 
We are based in the USA and ship worldwide. All orders ship via USPS and shipping estimates can be found on the checkout page. 

When will my order ship? 
Orders typically ship out within 2-3 days but please allow up to 10 business days to allow for times of high volume. You’ll get a shipment notification email with a tracking number once your package has been shipped. 

Returns and Exchanges
No returns or exchanges are accepted. All sales are final.  

 

Additional Shipping Information: 

Incorrect Address  

  • Please double check your order before submitting and ensure that entered the correct address. If your address cannot be verified by USPS we will contact you for an alternative address. 
  • If your package does get sent back to us, please note there is a reshipment fee (same amount paid on the original order) that will need to be paid for the items to be redelivered. If you submit an incorrect address, you will need to place another order.

Package was marked delivered, but I did not receive it 

  • Please ensure that the address you provided on file is the correct address. 
  • After verifying please check your order confirmation e-mail for your carrier and submit a claim with USPS. Body of a Goddess is not liable for lost packages. Submit the claim as soon as you notice that the item is missing. 

File a Claim with USPS


Damages 

We're sorry that your package arrived damaged. Insurance is included with shipping, so if this does occur, please submit a claim with USPS. Submit the claim as soon as you receive the damaged item. Body of a Goddess is not liable for damages during transit. They will require proof of the damaged item so please take it to the post office and retain it until your claim has been paid. 

File a Claim with USPS



My question is not addressed... 

If you have any questions not addressed here, please send us an email: orders@bodyofagoddess.co